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DK WATER LEAK DETECTION GDPR PRIVACY NOTICE

DK WATER LEAK DETECTION LTD takes its obligations concerning data protection seriously. We are providing this notice so you have information about how we collect and process your personal data. We ask you to please read this.

What does our company do?

DK WATER LEAK DETECTION LTD is a family run water leak detection business with several years of experience within the industry both domestic and commercial. We work with insurers and can provide a full leak detection service and an in-depth report, including images recognised to insurance industry standards.

What information do we collect and process?

In order for us to carry out required work on your property it is necessary to receive from your insurer, site manager, company, or from you some required personal data. “Personal Data” is information about you which, either on its own or when connected with some other data, allows us to identify you as an individual customer to provide you with our services. The personal data we hold may include the following:

● Your name and contact information (address, town, postcode, email and phone number)

● Your insurance details (if our work is part of an insurance claim)

● Your credit card details and/or bank account details

● Your correspondence with us

● Your feedback

Personal data may be collected from you or passed to us by your insurance company, your site manager, or another trade-related third party. However, some personal data may, where lawful to do so, or with your consent, be collected by us from third parties.

All information you supply us with will be treated as confidential and will not be passed to any third party unless required to do so by law and that you are under no obligation to provide us with your personal data, but not providing certain data could prevent us from us from serving you.

Why do we need your personal data?

DK WATER LEAK DETECTION LTD processes personal data about you for a number of purposes, including:

● To make an appointment with you to assess the damage on your site.

● For internal record keeping (to be able to respond to customer enquiry and invoicing)

● To provide our services to you as requested or agreed.

● To remind or update you of progress or a completion date

● To process payments by credit/debit card or bank account details.

This list is not exhaustive and may be updated from time to time. We do not ‘trade’ in your personal data and will not sell or rent your details.

Who will your personal data be shared with?

DK WATER LEAK DETECTION LTD is approved by Safe Contractor and WAI. We may share your basic personal data, such as name, claim number and property details with the relevant company you are connected with to provide the service you have requested.

Your personal information may also be made available with third parties providing relevant services under contract to DK WATER LEAK DETECTION LTD, such as specialists in groundworks, auditors, compliance managers, insurance companies and IT hosting providers. These companies may use information about you only to perform their functions on our behalf in accordance with the services we have requested and under the contract terms imposed.

We may also disclose specific information upon lawful request by government authorities, law enforcement and regulatory authorities where required or permitted by law.

In the event that we sell our business, we may share your details with the buyer to enable them to fulfill the service we have agreed with you.

Your personal information will not be transferred to, stored or otherwise processed outside the EU, other than in exceptional circumstances and only if expressly permitted by law.

How long do we keep your personal data?

DK WATER LEAK DETECTION LTD may keep your details on record for as long as it is necessary to meet record keeping requirements. We expressly hold booking, invoice,and email details for seven years. They are then deleted in accordance with data protection and other applicable legislation.

Generally DK WATER LEAK DETECTION LTD does not take part in any direct marketing activities (apart from requests for optional feedback). We hope that the quality of our service and employment provisions will be enough for you to recommend us to others and view our website.

What rights do you have to amend personal data?

You have the right to review the personal data held by us and have inaccurate information about you corrected. To understand more about our data processing activities or to request access to your personal information please contact dave.knight@dkwld.co.uk .

Changes to this Privacy Notice

DK WATER LEAK DETECTION LTD may change this Privacy Notice from time to time in order to reflect changes in the law.

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